Refund Policy

Cancel anytime with two clicks. If Soled.ai is not right for you, tell us within 14 days of your first subscription payment and we will refund that subscription fee in full.

• You can cancel a subscription at any time from your clone's Manage billing page. No phone calls, no retention flows.
• If you cannot access your account, or the email on it, write to support@soled.ai from any address: after reasonable identity verification, we cancel within two business days and confirm in writing.
• Cancellation stops future subscription renewals and takes effect at the end of the billing period you have already paid for. You keep full access until then.
• Extra-usage charges you authorized before your paid access ends may appear on a final invoice. Incorrect charges after a confirmed cancellation will always be refunded.
• Cancelling a subscription never deletes your content. Your interviews, memories, and recordings stay safe in your account.

• 14-day guarantee: request a refund within 14 days of the first subscription payment on your account and we will refund that subscription fee in full. The guarantee covers the base subscription fee; separately authorized extra-usage charges are excluded, except for billing errors or where the law requires a refund. A refund under the guarantee ends paid access when it is issued.
• Renewals: monthly renewals are generally not refunded, since you can cancel ahead of any renewal. If you forgot to cancel and have not used the service since the renewal, write to us and we will take an honest look.
• Price increases: where your state gives you a refund right after a price increase (for example, New York's prorated refund when you cancel within 14 days of the first charge at a higher price), we honor it.
• Billing mistakes: duplicate charges, incorrect renewal charges after a confirmed cancellation, or any error on our side will always be refunded in full. (Extra-usage charges you authorized before your paid access ended are not mistakes; they can appear on your final invoice as described above.)
• Extended outages: if a service problem on our side keeps you from using what you paid for, we will credit or refund the affected time.

Nothing here limits refund rights the law gives you, and the 14-day guarantee is not a deadline for disputing a charge with your card issuer.

Email support@soled.ai from the address on your account, and tell us which clone the subscription belongs to. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

We keep this policy generous because we want you here for the value, not the lock-in. In return, we reserve the right to decline a guarantee refund where we see abuse, meaning repeated subscribe-and-refund cycles on the same account or clone, not ordinary dissatisfaction.